Equipment questions? Start here.
Get guidance before a purchase, after delivery, or when you need help understanding a listing. Actual equipment transactions happen through eBay, Amazon, or OfferUp.
Know what you're getting.
Pre-owned business equipment varies by model and listing. Review these details before placing an order.
Check specifications
Confirm manufacturer model numbers, processors, RAM, storage, ports and the required accessories.
Verify compatibility
Compare part numbers, drive types, rack depth, power requirements and supported versions with your environment.
Review condition
Read the listing description and photos for testing status, wear, included components and known limitations.
Check sale terms
Review the specific listing's shipping, return and warranty terms on the marketplace before buying.
Orders stay with the marketplace.
For order tracking, payment issues, cancellations or return requests, start from the order on the platform where you bought the item. Use platform messaging to contact the seller when appropriate.
eBay purchases
Sign in to eBay, locate your order in Purchase history, and use the available seller, delivery, or return options for that order.
Open eBay ↗Amazon purchases
Open Your Orders in the Amazon account used to buy the item. Follow that order's available support, seller-contact and return options.
Open Amazon ↗OfferUp purchases
Check the listing and conversation in OfferUp. Purchase methods and support options can differ, so use the relevant order or message flow.
TigonTech on OfferUp ↗After delivery, check the basics.
- Inspect the package and hardware for shipping damage before powering on.
- Compare the item and included accessories with the original listing.
- Confirm correct power, cables, rack clearance and ventilation.
- Record the model, serial number and any displayed error messages for your records.
- Back up existing data before making changes to drives, storage pools, firmware or configuration.
Hardware & order FAQs.
Can you confirm a device works with my current server or network?
For a compatibility question, share the model numbers and software or platform requirements through the support request form. Verify final compatibility against manufacturer documentation before purchase.
Do you guarantee a warranty on used equipment?
Warranty, testing, shipping and return details depend on the specific equipment listing and sale terms. Review these details on the marketplace before buying.
How do I ask about an item before purchasing?
Use the marketplace listing's messaging option when available. You can also use the TigonTech contact page for a general equipment inquiry.
Can I return an item through TigonTech.com?
Equipment orders are placed through marketplaces rather than TigonTech.com. Start any return or cancellation process through the original transaction and applicable platform options.