Start with the simple checks.

1. Determine whether one device, one area, or the whole site is affected.
2. Check the physical link, Wi-Fi connection and local network status.
3. If safe, verify your router, switch and access-point power and status LEDs.
4. Check for a known provider outage; do not factory reset network equipment to test connectivity.
5. Record the affected location, device, error text and when the issue started.

If a business-wide outage continues, follow your established escalation process. Request TigonTech assistance for non-emergency follow-up.

1. Check that the power supply, cable and outlet or UPS are functioning.
2. Observe status LEDs, diagnostic displays, fans and any POST/error messages.
3. Note whether the management interface responds and whether other devices are affected.
4. Avoid repeated power cycles if there are unusual noises, hardware fault indicators or storage errors.
5. Record the model, observed state and recent changes for a support assessment.

Do not reseat hot-swap hardware or access internal electrical components without following the manufacturer's safety procedures. Request help with a server issue.

1. Check whether users can reach other network resources.
2. Confirm the NAS or storage appliance is powered on and reachable.
3. Look for warnings in any safely accessible management dashboard.
4. Check recent backup job status without deleting or overwriting existing backup data.
5. Write down error messages, affected shares, and the last known successful backup.

Avoid reinitializing disks, recreating arrays, or forcing rebuilds when data integrity is uncertain. Discuss storage and backup support.

1. Note the affected application and whether the problem began after an update or change.
2. Check available disk space and whether a normal restart is safe.
3. Disconnect unnecessary external peripherals only when safe to do so.
4. Check for visible system warnings and unusual heat or fan noise.
5. If security software reports malware or ransomware, disconnect from affected networks if consistent with your incident-response process and seek help.

Before changing software or storage, protect your important files. Ask about workstation support.

1. Confirm the component and model are supported by the system.
2. Review power, physical fit, cable type and vendor installation prerequisites.
3. For external devices, check a known-good port or approved cable.
4. Record any boot, BIOS/UEFI or operating-system message without changing settings blindly.
5. Check the manufacturer's instructions before disassembling or reseating hardware.

Do not format new or existing drives until you've verified their identity and backup requirements. Ask for upgrade help.